What data do we collect?

We will collect personal data as provided to us during the registration process, which you agree to supply us as accurate.
We will also collect personal data from other parts of the Online Insurance service as required to issue you with the insurance policies purchased. We use cookie technology to collect anonymous information such as number of visitors to the website, but it is purely statistical and cannot be used to identify any individual user.

We will only use the personal information we collect:

• in the normal course of our business to provide the products and services you have requested
• to identify you when you contact us
• to build up a profile of your insurance requirements to determine if we can offer you a better service or more relevant products
• to send you renewal notices by e-mail or post when relevant
• for credit assessment
• for statistical analysis, including automated techniques and to monitor and analyse our business

• our agents and sub-contractors to issue and administer your policy or to conduct our business
• the parties involved in the underwriting of your policy
• for debt tracing or fraud prevention
• to customer service advisors or their equivalent
• to carefully selected third parties which may offer you services or products which we feel may be of interest to you
• if required or compelled to do so by law

About Secure Socket Layout (SSL)

We use Verisign through BT Trustwise. This means that any information you enter into our online forms, such as personal details to obtain a quote, is automatically protected using Secure Socket Layout (SSL).

When you are browsing on a genuine SSL server, you will see a small padlock icon at the bottom of your browser. You can view the Security Certificate by double clicking on the padlock. It is always worth doing this to check that the certificate hasn't expired.

Your computer enters the secure area of the site and creates an encrypted link between your computer and our server. This encrypts all information passed between the two computers, preventing anyone else from reading or changing the information as it travels through the internet.

How to help keep your data safe

We need your help to make sure that information about you is kept as safe and secure as it can be.

Passwords
To ensure that you are the only person who can access your data you will be required to create both a unique security word and password as well as a user name ("Passwords"). To further help with security we ask you to select your own security word and password. We recommend that you use at least one number in the password.

You are responsible for the security and proper use of all these Passwords. Keep the passwords confidential, make sure you are not being overlooked when you are logging in. Never give your passwords to unauthorised people.

You must inform us immediately if you have any reason to believe that any Password has become known to someone not authorised to use it or if any Password is being or is likely to be used in an unauthorised way. If we have reason to believe that there is a likely breach of security or misuse of the Online Policy Booking system we may change any or all of your Passwords immediately and will notify you accordingly.

If you forget any Password, by contacting our Call Centre by telephone and satisfying the security checks we operate, you will be given a new Password to enable you to use the Service. You may change your Passwords and registration details on-line at any time.

Other tips to help protect your personal data

• If you are accessing your Portfolio from a work computer, get your system administrators permission.
• Use the 'Sign Out' button when you have finished. Don't just leave your computer connection to time out by itself.
• Don't leave your computer unattended while you are logged in.
• Never send e-mails with your passwords or other information that could help another person access your Portfolio.